Wow! Received a combative call regarding my damaged umbrella post from Viking on a Sunday afternoon. I felt that we should have been told in the beginning that there was a chance of the umbrella being damaged during repair. Or when we picked up "repaired" umbrella, we should have been advised that there was a gaping hole the size of a grapefruit at the top. I told him my reasons for post and further stated that we should be refunded our money. He stated that $100.00 refund was offered to my husband when he picked up umbrella. That didn't happen ( receipt does not reflect that) He accused me of blackmailing him. Really? How is requesting a refund for damaged goods an attempt to blackmail? Furthermore, I was asked not to come back to his store. I'm going to lose sleep over that one. I thought customer satisfaction was paramount.
All USA
Wow! Received a combative call regarding my damaged umbrella post from Viking on a Sunday afternoon. I felt that we should have been told in the beginning that there was a chance of the umbrella being damaged during repair. Or when we picked up "repaired" umbrella, we should have been advised that there was a gaping hole the size of a grapefruit at the top. I told him my reasons for post and further stated that we should be refunded our money. He stated that $100.00 refund was offered to my husband when he picked up umbrella. That didn't happen ( receipt does not reflect that) He accused me of blackmailing him. Really? How is requesting a refund for damaged goods an attempt to blackmail? Furthermore, I was asked not to come back to his store. I'm going to lose sleep over that one. I thought customer satisfaction was paramount.